Shipping Information

Order Processing, Shipping & Handling Policies
All orders are promptly processed and shipped within 4-5 business days directly from ourwarehouse located at Glendle, CA. Please note that all items ordered are not necessarily shipped together.

Standard Ground Delivery - USPS or Fedex Ground Service
EXPRESS ANIMATION, standard shipping method is USPS or Fedex Ground Service, which normally takes 2-14 days depending on your shipping destination's zone. Fedex requires a physical address and does not deliver to PO Box addresses. Orders sent to PO Boxes ship via USPS Parcel Post with Delivery Confirmation and take longer to arrive.

	If your order totals:	ADD
	Up to $39	6.95
	Up to $99	9.95
	Over $100	Free of Charge

Order Confirmation #s & Delivery Tracking #s
You will receive an automated e-mail confirmation immediately after you place your online order.
Please save your order confirmation e-mail! Please include your order tracking number in all e-mail and phone correspondence. Please also include your full name and shipping destination address.
For your convenience, your tracking numbers will be e-mailed to you upon shipping of your product.

Rush Shipping
"Rush" shipping is available for an additional charge within the 48 contiguous United States of America only. EXPRESS ANIMATION, cannot send "Over-Night" deliveries. Our express delivery service will take 2 full business days, allowing 1 business day for warehouse order processing. The minimum charge for rush delivery shipping is $30. For more information about rush delivery and rush delivery rates, please contact us.

Status of an Order
Customer Service will answer questions related to your website order. Please provide us your website order confirmation number and order date, and include your name and complete shipping address. Customer Service will also answer your product and general questions. If you are requesting a delivery tracking number please see Order Confirmation #s & Delivery Tracking #s above.

Our Customer Service e-mail address is: sales@animationartcel.com.

Return Policy & Money-Back Guarantee

EXPRESS ANIMATION, guarantees 100% satisfaction and we stand behind our products.
If an item arrives damaged or incomplete, please e-mail us immediately, Please include your order/track number, name and shipping address. We WILL make it right!

15-Day Inspection Period.
If your selection does not meet your every expectation, simply return it within our 15-day inspection period for a prompt exchange or refund of your purchase price (excluding originating shipping and handling fees; customer pays return shipping). Items must be returned in the original packaging. Please also include the original packing slip or a copy.

Returns received after our 15-day inspection period are subject to a 00% merchandise restocking fee. We reserve the right to refuse returns after 60 days. If the credit card used on your purchase has expired, we cannot refund your credit account; instead we will issue you store credit.

Cancelled orders
We have a " No Cancellation Policy". No Cancellations will be accepted.
Orders placed with our company, are all custom made, and custom ordered for you. Your Order Is Processed Immediately, and Payment Is Processed Immediately, as to insure you the fastest delivery time possible. All cancellations and unauthorized returns are subject to a 30% restocking fee. Orders cancelled after product is shipped will be subject to shipping charges both ways plus a 30% restocking fee.

Returning Items
All unauthorized returns will be refused at the dock or donated to charity. Customer is responsible for all return freight and insurance on returns and responsible for any damage in transit for the return.
We suggest that you use a traceable delivery method, such as UPS or Fed-Ex.
Customer is responsible for inital and return shipping charges.
Please contact us at returns@animationartcel.com for return assistance.